Shipping & Returns

LEAD TIME

Products will usually ship within 24 hours however, products like bath bombs & shower steamers are made to order and will generally ship with 2-3 days. These products are created when ordered to ensure freshness and quality.  You will be notified should there be any delays in shipping your order.

 

PAYMENT

We accept the following payment methods: Visa, MasterCard and Amex.  Call in orders will be subjected to a $2.00 fee (over and above the final total of an order per transaction).


SHIPPING


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Canada Post is our shipper of choice.


Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping company we use, all weights will be rounded up to the next full pound.

Canadian residents will receive free shipping on orders over $125 (before shipping, taxes, and after any and all discounts or promotions)

 

 

RETURNS POLICY

 

100% SATISFACTION GUARANTEE

 

We want you to be 100% pleased with everything you purchase from Pure! Lather Inc. If you are unhappy with any of the products, you can exchange your item or get a refund by following these simple steps:

 

HASSLE-FREE RETURNS & EXCHANGES

 

  • Send an email to: purelather@outlook.com or call 403-703-4445.
  • We will walk you through our hassle-free process and either ship you a new product or issue you a refund. 


Pure! Lather wants you to have the ultimate customer service, from the start with your purchases, right down to being unsatisfied in any way with your product (of course, I hope this doesn't happen) but if it should and you are unsatisfied, please send an email to: purelather@outlook.com with your concern.

Pure! Lather does not credit or refund shipping charges.